Refund policy

At Jomani Creations, we take pride in our handmade items and want you to love your purchase. Here's our straightforward policy:

Damaged Items

🚨 Immediate Notification Required:

• If your item arrives damaged, you must contact us within 24 hours of delivery

• Include clear photos of both the damaged item and its packaging

• We'll file a claim with the shipping carrier and work to resolve the issue promptly

Refund/Replacement Options

🔄 For Damaged Items:

1. Replacement (if available) - our preferred solution

2. Full refund if replacement isn't possible

Non-Returnable Items

❌ We cannot accept returns for:

• Custom or personalized orders

• Items damaged after delivery

• Change of mind purchases

Important Notes

📦 Shipping Claims:

• All damage claims must go through the shipping carrier's process

• We may require you to return the damaged item (shipping covered by us)

⏳ Processing Time:

• Refunds processed within 3-5 business days after claim resolution

How to Report an Issue

📧 Email us immediately at: Jomanicreations@gmail.com

We appreciate your understanding that as a small handmade business, we must follow these policies to continue creating beautiful items for you!